All existing solutions can be divided into two large groups – Mobile App for business process management and applications for sales. If everything is more or less clear with applications for sales. Then the concept of “applications for managing business processes” does not look so unambiguous, raising questions for this very business.
We suggest starting with the most difficult and understanding the advantages of applications for managing business processes and when they should be used. Mobile application dubai will also tell you about applications for sales.
Applications for managing Mobile App processes
What is a Mobile App process?
A business process is a sequence of actions of company employees. Thanks to which a result is obtained from resources that is valuable for the customer. The peculiarity of a business process is the multiple repetition and logic of actions. It is not clear yet? Here is an example for you. A client orders a bank card. A bank employee performs a regulated sequence of actions (accepts an application, prepares documents, sells additional services). This scheme is repeat with each client.
It is interesting that the customer can be not only the buyer of a product or service, but also a contractor, partner, dealer, and even an employee of another department of the company (if we are talking about internal processes). The main thing is that each customer sees the value in the result, which can be express in the form of a product, document, service, information, etc.
It turns out that in order to manage business processes. It is enough to break them down into operations and ensure the quality of each of them? Not quite. A business process, of course, resembles a conveyor production, but still is not one.
Important!
Competent management of a business process is not only the effective execution of individual operations, but also ensuring the work of process participants in a bundle. As well as the coordination of operations with each other. Yes, theoretical calculations are very boring, so here is another example for you.
A manufacturing company produces machines and supplies them to all regions of the Russian Federation. The factories that installed the machines need regular maintenance, and sometimes repairs. However, it is not profitable for the company to open service centers in every city. So it cooperates with craftsmen who provide repair services on-site.
The company’s task is to build a business process so that the customer (plant) can quickly get a valuable result for itself in the form of a machine ready for use.
The difficulty in solving this problem lies in the functional gaps and the need to coordinate operations with each other. The manager must notify the craftsman when and where to go, which machine to repair, the craftsman must add the task to his schedule. Confirm the date and time, then perform the repair, report on the work, attach documents and receipts for spare parts and materials, etc.
All these difficulties are eliminated by the mobile application. It increases the speed of interaction:
- between employees of different departments,
- for example, between the company’s partners providing services on its behalf, and the client,
- between management and employees.
The application coordinates interaction so that the final result is obtained quickly, efficiently and with minimal costs. Only in this case the value of the result for the consumer will increase.
How does Mobile App work?
Each process has a clear regulation, and the application helps to follow the order of actions. The workflow begins with a start event and goes along the chain of transitions to the finish. The mobile application dubai automatically sends tasks to the employees responsible for their implementation. In strict accordance with the sequence of stages into which the business process is divided.
Employees receive tasks in the mobile application, which contain all the necessary information. During the work, it may be necessary to enter data. In our example, the machine maintenance technician can take a photo of the breakdown and the condition of the equipment on the spot in order to immediately transmit the information to the head office, and not think about it anymore. The mobile application allows you to exclude “forgot”, “forgot” and other human factors.
This allows you to bring the actual execution of operations as close as possible to the ideal model describing the company’s work. Thus, the work of specialists becomes more transparent. The management receives working tools for monitoring the discipline of performers.
Another example.
The company produces polyurethane foam pipes. Incoming quality control of incoming raw materials is carry out – a very important task. Because the quality of the finished product depends on the quality of the raw materials. Which means that inattention and errors must be excluded. Here’s how a mobile application can help with this.
The starting event is unloading the car and the storekeeper registering the incoming documents. As soon as he enters the document into the system, the batch of incoming raw materials receives an accounting number. And information about it is transferred to the laboratory. Having received the notification, the laboratory specialist goes to the warehouse. Takes a sample, conducts tests and analyzes, enters data into the system. The responsible employee receives a notification about the test results of the new batch and decides whether to allow it into production. If he decides that the batch is defective, the mobile application dubai sends a corresponding notification to the supply department, which must process the return.